Albuquerque, NM, Coach Boarding Check-In
Effective July 16, 2018
Effective July 16, a new check-in and seat assignment process will be implemented for the Southwest Chief at the Albuquerque station.
In addition to the ticket window, Albuquerque will now have a reception desk, located next to the exit door to the platform, specifically for coach customers to check in and receive a seat assignment. Coach customers will be directed to have at least one member of their party wait at the reception desk for train arrival.
An Amtrak employee will assign seats based on the train’s availability upon arrival. Passengers who are on the platform with no boarding pass will be directed back to the station reception desk to receive their assignments.
Sleeping car passengers, as well as anyone seeing off or greeting passengers, will go directly to the platform.
Amtrak looks forward to the enhanced boarding process for our customers as they experience a more organized and relaxing experience finding their seats onboard.