New travel plans? No problem. Here's some essential information that you'll need if you have to change your ticket.
Amtrak.com gives you the freedom to make quick and easy changes to existing reservations that were made online, through the Amtrak App or in a station anytime you want. Enjoy the flexibility of changing the dates and times of your departure and/or return trip or feel free to upgrade your seat or sleeping options. Changes can only be made if there is an email address on file through Amtrak.com or modify reservations through the Amtrak App. Once your changes are complete, your ticket barcode will automatically update, so there's no need to reprint your ticket. If you skip the paper route, you can simply show the PDF barcode to the conductor from your phone or tablet. It's that easy.
If you booked online at Amtrak.com, you can easily change your reservation online
- If you made your reservation while logged into your Amtrak.com account, simply log into your account to begin the modification process.
- If you made your reservation on Amtrak.com as a guest, you'll need your reservation number and the email address or telephone number used while making the reservation to make changes.
From the app dashboard you’ll see your upcoming travel listed, along with a form to retrieve other reservations. From here, there are two ways to change your trip.
- On the dashboard card that includes the barcode, tap the button that consists of three dots to show more options. Then select the change your reservation option.
- From the reservation details, tap the button to change the reservation right below the barcode.
If you do not see the change button, your reservation may not be changed through the app.
Amtrak does not charge a ticket change fee, but please note that other fees may apply. Policies regarding ticket changes vary; limitations and exclusions apply.
If your trip includes one of the select Acela Express trains that offers assigned seating, you may select a different seat at any time. Go to Modify Trip on Amtrak.com or find your reservation in the Amtrak app to view or change your seat assignment. If you prefer, you can also talk to an agent in‐station, or call 800‐USA‐RAIL. When your seat assignment change is confirmed, you will receive an updated eTicket.